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1. Where can I get a Building Permit?

Customers can apply for building permits, zoning variances and business licenses at the front counters of our City Hall Complex Building, 9555 W. Van Buren, Tolleson, Arizona 85353. Questions regarding zoning, code enforcement, ordinances can also be handled at the counter. You may contact City Hall for questions at 623-936-7111 also.

2. I have let my license lapse and would like to renew it... how can I do this?

If you do not keep your license current and at the time of expiration do not send in the renewal, or you indicated cancel on your renewal, you will have to apply for a new license which will create a new license number. How to apply: Fill out the business license application form and return it via regular U.S. Mail (faxes are not accepted) or hand deliver along with the $60.00 fee in cash, check or money order to City Hall: City of Tolleson Business License Registration 9555 W. Van Buren St. Tolleson, AZ 85353. To verify your license contact City Hall staff at (623) 936-7111.

Click here to access Business License Application

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1. How do I obtain Agendas,Meeting Minutes and Public Notices?

Visit the Archive Center

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1. What do I do if I have a complaint?

The City of Tolleson Building and Zoning Code Enforcement Department handles all code and ordinance enforcement issues. All complaints are investigated and if found to be in violation, they are issued a notice to abate the situation. All complaints relating to zoning or ordinance violations can be made in person or by calling 623-936-7111.

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1. How do I volunteer?

The City of Tolleson welcomes anyone interested in volunteering within our Community Services Department. There are opportunities to help within our public library, senior center, community action program and youth activities such as Summer Reading Program and Youth Day. Primarily, volunteers are needed within the hours of 8 to 5 pm Monday through Friday but some evenings and weekends hours are needed at various times throughout the year. To volunteer, please fill out the Volunteer Application Form. A completed application can be turned in to the Tolleson Public Library by mail, fax or in person. Background checks are completed on all persons age 18 years and older for the protection of our youth. Please feel free to contact the Community Services Department or the Tolleson Public Library at 623-936-7111, for additional information or questions.

Download a Volunteer Application Form

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1. What is Curbside Service?

During Tolleson Public Library’s Phase I Reopening Plan, there will be Curbside Service ONLY.  Patrons will not be permitted inside the library during this phase. Staff will deliver books, DVDs and prints to the curb in front of the library.

2. What are the library’s Curbside Service hours?

Monday - Wednesday
9:00 a.m. to 7:00 p.m.

Thursday & Friday
9:00 am to 5:00 pm.

Saturday
9:00 am - 1:00 pm

Sunday:
Closed

Closed on City Holidays: Please check City Calendar.

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1. Where can I find agendas for upcoming City Council meetings and City Council meeting minutes?

Agendas and meeting minutes for City Council meetings can be found on the City Clerk's page, click the following link to access the archive center for agendas, minutes, public notices, etc... Link

2. How do I turn on water services for residential, commercial and/or industrial use?

Homes with a Tolleson mailing address which are located south of Buckeye Road and north of McDowell are within City of Phoenix boundaries. For homes in these areas, contact the City of Phoenix Water Services Department at 602-262-6251. For addresses in the City of Tolleson, please visit City Hall to establish services. Water and Sewer Information

3. Who do I call if my trash wasn’t picked up?

The City of Tolleson offers residents and/or businesses a *One Time Courtesy Pick-up* per container, per year. If your container was missed, contact the Field Operations Department at 623-936-7141.
Sanitation and Bulk Services.

4. How do I make a park reservation?

Reservations are coordinated through the Parks and Recreation Department. To check for availability call 623-474-4992. ALL reservation requests will be processed on a first-come-first-served and space-available basis. Your reservations ARE NOT guaranteed until you receive written confirmation. ALL CANCELLATIONS must be received in writing NO LATER THAN fourteen (14) DAYS PRIOR to the reservation date. Within 14 days - NON-REFUNDABLE. Park Reservations

5. Who do I call if I need access to a blocked alley way?

City of Tolleson staff can temporarily unlock the lock located on the alley bollard. If a resident would like to obtain a key for the alley bollard, they need to fill out a form at City Hall. Once the form is filled out a key will be issued. The first key is free, the second is $5, and the third is $25. Only the resident whose name appears on the water bill would be able to request a key for the alley bollard to be unlocked.

6. How do I obtain a City of Tolleson business license?

A business license is required to operate or conduct business within the City of Tolleson corporate limits. This requirement applies to intermittent and seasonal businesses, as well as year-round businesses. All contractors and sub-contractors are also required to obtain a business license. Please visit the Business Licenses page under the Doing Business in Tolleson header to view and print a business license application. Issuance of a business license by the City shall not be construed as permission to operate a business in any unauthorized manner or in conflict with local/state/federal regulations. If you have questions regarding this process or your application, please contact City Hall at 623-936-7111.

Business Licenses

7. Who do I call if I have a complaint regarding City code violations?

Our Code Enforcement Department tracks and investigates complaints for code and ordinance violations that occur within the City of Tolleson. If you would like to view the City's code visit the Living in Tolleson page and select the Code Enforcement link from the table. If you have questions regarding code enforcement, please contact Tolleson Code Compliance Officer at 623-936-2721.

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1. Frequently Asked Question?

Frequently Asked Question?

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1. What is changing for Tolleson Public Library customers?

Tolleson Public Library has adopted a new “No Late Fines” policy. Tolleson Public Library has waived all existing late fines and has discontinued the practice of applying overdue fines to items returned late.

2. Why remove Late (Ovedue) Fines?

Studies have shown that overdue fines on library materials have no impact on ensuring that materials are returned on time. What research has shown is that lower income households (which are less likely to have books in the home and have a higher risk of lower literacy skills) are disproportionately affected by overdue fines and are more likely to have blocked library accounts. The potential of accruing a balance of overdue fines can also prevent some customers from checking out books and other materials from Tolleson Public Library.

We are committed to making our library as accessible as possible to those that need it most and want to: 1) bring back library users whose library accounts are blocked due to unpaid overdue fines; and 2) encourage more people to sign up for a library card and use library materials without the fear of incurring overdue fines they cannot afford to pay.

3. Will this mean customers will be allowed to indefinitely keep library materials?

No. Customers are still expected to return materials, preferably on time. We are still following our reminder schedule. When items are 50 days past due, we will charge the account holder a replacement fee for the item.

4. When will No Late Fines go into effect?

As of December 16, 2019 the Not Late Fines policy has been in effect.  

5. What if a customer has lost or damaged an item?

We will continue our practice of charging customers the original replacement cost of the item, plus a $2 processing fee.

6. Will customers still have to pay fines that were on accounts prior to Tolleson Public Library going fine free?

No. Our new No Late Fines policy will forgive all library accounts.

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1. What is Curbside Service?

During Tolleson Public Library’s Phase I Reopening Plan, there will be Curbside Service ONLY.  Patrons will not be permitted inside the library during this phase. Staff will deliver books, DVDs and prints to the curb in front of the library.

2. What are the library’s Curbside Service hours?

• Monday - Wednesday 9:00 a.m. to 7:00 p.m.
• Thursday & Friday 9:00 am to 5:00 pm.
• Saturday 9:00 am - 1:00 pm
• Sunday: Closed

3. How does the Curbside Service Process work?

1. Patrons can place holds on books or DVDs online at https://www.tollesonaz.org/86/Library or call (623) 936-2746 with a request.
2. Receive an email or telephone call from library staff when your item(s) are available for pick up.
3. Park in a numbered parking spot in the North parking lot of the library, then call (623) 936-2746 to let staff know you have arrived. If you do not have a cell phone, knock on the library door to let us know you have arrived.
4. Remain in your vehicle and a staff member will bring your items out.

PrinterOn™ and FAX services will be available. Send a print job via text or email using the PrinterOn™ app on your smart phone or via email to library3@tollesonaz.org. Print jobs will be picked up curbside following the same procedure above.

NOTE: The book drop has been moved to the North parking lot area of the library.

4. How many borrows do I have on Hoopla with my Tolleson Public Library card?

Effective immediately, the Hoopla limit is 10 items per library card per month.

5. I want to use digital resources, but I can’t remember my password.

Library staff typically links your password to the last four digits of your telephone number. You are free to change that at any time. Still having trouble? Call us at 602-936-2746 and a staff member can answer your questions.

6. Where can I find up-to-date and accurate information about COVID-19/Coronavirus?

Reliable information sources include Maricopa County Public Health and Centers for Disease Control and Prevention (CDC).

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1. What should I do if my card is lost or stolen?

Report the loss immediately to prevent unwanted charges on your account.  You can replace your library card by showing photo ID and paying a $2 replacement card fee.

2. What if my address or phone number has changed?

Please notify the library as soon as possible if your address, telephone number or email address has changed.  All library accounts are updated annually, at which time proof of address is provided and contact information is verified.

3. How do I access my online account?

To access an account online, click My Account in the top right-hand corner of any page on the library website.  You will then need to enter your library card number and password to log in.

4. Will you let me know if my items are late?

When you check out your materials, you will get a receipt with the items and due dates listed.  You will be notified by mail if your materials are overdue, or you can opt for advance notice of upcoming return dates via email or text message by asking library staff to activate this service in your library account.

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1. How can I get a library card?

A free library card is available to all Maricopa County residents with photo ID along with proof of current address (utility bill, postmarked mail, or current car registration).  Non-Maricopa County residents may also obtain a library card for $28 a year with ID and proof of address.

2. Can anyone in my family use my card?

Anyone can use your card with your permission.  We do encourage all family members to obtain their own library card.  Be sure to report a lost or stolen card immediately.

3. Where can I use my library card?

Your card is valid at the Tolleson Public Library only.  Your library card allows home access to the Tolleson Public Library online catalog, research databases, Overdrive e-books, Freegal music downloads and Zinio e-magazines.

4. How does a minor get a library card?

A parent or legal guardian must present a photo ID with a current piece of mail - such as a utility bill- (postmarked within the last 90 days) with their current name and address to register for a library card for a minor (children under 18). Both parent and child must be present in order to register for a library card.  Students in grades 9-12 may use their student ID as proof of residence for a library card registration.

5. Do I need a library card to use the Internet?

Your library card allows you free access to the Internet at the library.  Non-Maricopa County residents and individuals without a Tolleson Public Library card may obtain a one-day pass for $1.

6. How do I replace a library card?

You can replace a library card by showing photo ID and paying a $2 replacement card fee.  Minors under the age of 18 must have a parent or legal guardian present with photo ID to replace a card.

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1. How do I request traffic enforcement in my neighborhood?

You can request traffic enforcement in your neighborhood by downloading the Traffic Enforcement Request Form. Once the form is completed please return the form to the Tolleson Police Department by fax, mail or in person.

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1. Is there garbage collection on holidays?

The following Holidays there will be no garbage or trash pick up. Services will resume on next business day.

New Year’s
Memorial Day
Independence Day - July 4th
Labor Day
Thanksgiving
Christmas

Any questions or comments, please call Richard Rawnsley @ 623-936-7141.

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1. How many items can I check out?

A total of fifteen items can be checked out at one time, which includes a maximum of five DVDs per household.

2. How long can I keep items?

Regular books and audio books are loaned out for a twenty-one day period.  DVDs can be checked out for seven days.

3. How do I return items?

You can return you items inside the library during library hours or you can use our outside bookdrop 24 hours a day.

4. What if you don’t have the book I want?

Items not available through the Tolleson Public Library can be requested through our Interlibrary Loan Service.  There is no fee for requesting items through Interlibrary Loan unless required by the lending library.  DVDs are not available through Interlibrary Loan.

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1. Who do I contact about my water service?

You can contact the Water Utilities Department at 623-936-7141